Chatbots

Digital World’s Chatbots is one of the introductory technical guides aimed at general readers and small business owners trying to understand what the technology actually is and how to use it. The book covers the basic categories of chatbot, the platforms most commonly used to build them, and the typical use cases that have emerged across customer service, sales, and internal automation.

The writing is plain and assumes no prior technical knowledge. The screenshots and walkthroughs cover specific platforms current at publication.

Readers should know the technology is moving fast. Specific platforms and features will be out of date relatively soon. The conceptual material on what chatbots can and can’t do has a longer shelf life.

For readers wanting an orientation before diving into a specific implementation project, this is a useful starting point. For deeper technical implementation, more current and platform-specific resources will be needed.