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Delivering Happiness

by Tony Hsieh

Downloads: 749
First published: 2010
Pages: 243

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About this book

Zappos CEO Tony Hsieh’s business-oriented autobiographical work focusing on Zappos.com is entitled Delivering Happiness. Hsieh talks about his experience of creating the company that really values customers, company culture, and happiness. On leadership, innovation, and the cultivation of a positive workplace, this book is packed full of practical information useful to start-ups and all who wish to make an effective difference in the commercial world.

About the author

Tony Hsieh

Hsieh sold his first company to Microsoft at twenty-four, then built Zappos into a shoe retailer famous for letting phone calls run as long as the customer wanted, and sold it to Amazon for more than a billion dollars. Delivering Happiness argues that culture and customer service are one investment rather than two.

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