David R. Caruso

Caruso works at Yale with Peter Salovey and John Mayer, who defined emotional intelligence in a paper in 1990, and he helped build the test that measures it as an ability with right and wrong answers rather than as a questionnaire people fill in about themselves. That distinction is the whole quarrel with the popular version of the idea, which is mostly self-report. The Emotionally Intelligent Manager applies the ability model to ordinary management decisions. He consults for organisations, which is the business behind the research.