Douglas Stone

Teaches at Harvard Law and came out of the same Negotiation Project that produced Getting to Yes.

Difficult Conversations argues that every hard exchange is really three at once: what happened, the feelings nobody is naming, and what the disagreement implies about who each person is. Most conversations fail because people argue the first while fighting about the third.

Thanks for the Feedback, with Sheila Heen, tackles the receiving end, which is the harder skill and much less written about.